Company Policy

1. Engagement model

• Discovery precedes build — we document goals, constraints and success criteria
• Commercial terms (fees, milestones, assumptions) are agreed in writing
• We prefer fixed-scope packages with clear change control over open-ended ambiguity
• After-launch support (hosting, maintenance, renewals) is offered as an explicit plan

2. Communication standards

Active clients receive a primary point of contact. We aim to acknowledge operational messages within one business day (US working days, Wyoming time zone baseline), excluding announced holidays or agreed on-call exceptions. Escalations for production outages follow the support channel defined in the SOW.

3. Conduct & ethics

• Represent Client interests honestly in technical recommendations
• Avoid conflicts of interest; disclose them when they arise
• No bribery, kickbacks or improper gifts in connection with CortexSof work
• Respect intellectual property and license obligations
• Do not misuse Client access for personal projects or data mining

4. Confidentiality & data handling

Team members and contractors must protect Client confidential information, use approved tools for file transfer, and return or delete materials when an engagement ends as instructed by contract. Sharing Client credentials in public channels is prohibited.

5. Quality & delivery ownership

We stand behind the work we ship within the agreed scope. Defects against acceptance criteria are addressed under warranty terms in the SOW. Feature requests outside scope are handled through change orders — not silent scope expansion.

6. Equal opportunity & workplace

CortexSof is committed to a respectful workplace free from unlawful discrimination and harassment. Hiring and contractor selection are based on skills, integrity and fit for delivery responsibilities.

7. Public communications

Press, case studies and logo usage require Client approval when confidentiality or brand guidelines apply. Employees and contractors should not speak for CortexSof on social media without authorization.

8. Reporting concerns

Ethics, harassment, security or policy concerns may be reported tosupport@cortexsof.comor +1 (727) 619-9895. Good-faith reports will be reviewed without retaliation.

9. Policy updates

We may revise this Company Policy periodically. The last-updated date above reflects the current published version. Material changes affecting active clients will be communicated when appropriate.