Refund Policy

At CortexSof, we are committed to providing high-quality services and ensuring our customers have a positive experience. This Refund Policy outlines the terms and conditions under which refunds may be issued for our products or services. By using our services, you agree to the terms described below.

1. Overview

We offer subscriptions and one-time purchase services through our platform. While we strive for customer satisfaction, we have established this Refund Policy to ensure transparency and fairness in cases where users are dissatisfied or have experienced issues with our services. Refund eligibility is subject to the conditions outlined in this policy.

2. Eligibility for Refunds

Refunds are generally considered under the following circumstances:

• Technical issues that prevent the service from being accessed or used as intended.
• Billing errors or duplicate charges.
• Failure to deliver the service as described in the subscription plan or product description.
• Subscription cancellation within the initial trial period, if applicable.

Refunds will not be issued for dissatisfaction resulting from user error, change of mind, or failure to read product descriptions.

3. Refund Request Process

To request a refund, users must contact our support team at support@cortexsof.com within the timeframe specified in this policy. Refund requests should include:

• Full name and account information
• Order ID or subscription details
• Reason for requesting a refund
• Any supporting documentation, if applicable

Our support team will review the request and respond within 5–7 business days. Refund approvals are determined at our discretion and may be subject to verification of the issues reported.

4. Refund Timeframe

Approved refunds will typically be processed within 7–14 business days from the date of approval. The time required for the funds to appear in your account depends on the payment method and your bank or payment provider’s processing time.

5. Subscription-Based Services

For recurring subscription services, refunds may be partial or full depending on the usage period. Cancelled subscriptions may be eligible for a pro-rated refund for unused portions of the subscription term. Refunds will not be issued for completed subscription periods already used.

6. Non-Refundable Services

Certain services may be explicitly marked as non-refundable. Examples include:

• Gift cards or promotional credits
• One-time fees for services that have been delivered or used
• Training or consulting sessions already completed

Users are responsible for understanding which services are non-refundable prior to purchase.

7. Billing Errors and Duplicate Charges

If you notice an incorrect charge, duplicate payment, or any other billing discrepancy, please contact our support team immediately. Verified billing errors will be corrected and a full refund will be issued for the affected transaction.

8. Chargebacks

Users are strongly discouraged from initiating chargebacks without contacting our support team. Unauthorized chargebacks may result in account suspension, termination, or legal action. Refunds issued through this Refund Policy take precedence over disputes filed with financial institutions.

9. Refund Limitations

Refunds are limited to the original payment amount and do not include any fees, taxes, or charges imposed by third-party payment processors. We are not responsible for incidental or consequential damages related to service disruptions or refund requests.

10. Modifications to Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with the updated date. Users are encouraged to review the Refund Policy periodically to understand their rights and obligations.

11. Force Majeure

Refund obligations may be limited in the event of extraordinary circumstances beyond our control, such as natural disasters, cyberattacks, or government regulations. In such cases, we will make reasonable efforts to resolve issues and provide alternative solutions.

12. Contact Information

For questions, concerns, or refund requests, please contact our support team at support@cortexsof.com. We are committed to resolving your issues in a timely and professional manner.

By using our services, you acknowledge that you have read, understood, and agreed to this Refund Policy. This policy complements our Terms and Conditions and Privacy Policy, and all users are encouraged to review them.

Last Updated: Sat Nov 01 2025